jillybean, on 2012-May-15, 15:34, said:
Has anyone had any experience in calling the director on these zero tolerance matters?
I've called the director a couple times for rude behavior (in the Pacific Northwest). I've never seen a zero tolerance penalty assessed, and in fact the most common response has been to completely ignore the complaint and give a generic "Let's just play bridge" talk to the table, as if the unpleasantness is everyone's fault. That said, I don't think our most competent area directors took those calls.