Came to know that prior warning would be given for 1st time offenders being reported, before banning accounts for certain amount of time.
I would recommend zero tolerance.
- they could be repeated offenders, just not being reported.
- it simplifies your procedures. no need to monitor after report.
- a ban of e.g. 7 days would not lose many customers.
- helps build better atmosphere.
- player being reported could appeal.