The 2♠-bid was correctly explained as 5+♠ + 4+minor. EW can introduce both majors with 2♣. The meaning of N first double is unclear but probably TO, the second is penalty. EW made 3♠x, NS are not happy and call the TD. They claim that if N had known that W had a hand like this, he would have started hearts and S would have trumped the third heart. The TD decides to let the result stand, NS got the right explanation and are not entitled to know that W deliberately deviated from the system. It’s clear that E was surprised by the bidding of W, but why he did pass 2♠ instead of asking the minor is unknown to me. Also unknown is why S didn’t introduce his diamonds in the first round. And W had a strange remark about his bidding. He didn’t bid 2♣ “because my hand is to strong”. Why he didn’t bid 3♥ but instead rebid the spades is also not clear, but he obviously prefered these over his hearts.
Some obviously atrocious bidding has been going on, but that’s not the question. The question is whether we believe E that he was very surprised by west’s hand as he claimed. In his defense I must add that he is the one who asked advice about the TD’s decision because NS kept grumbling.